In the recruitment process, it’s important to not just look at candidates as potential hires but as people. Consider how they’ll feel about the interview process they’re about to embark on and how they’ll view your company after going through it. This is where candidate experience comes in.
Candidate experience will define which candidates will become employees and even affect employee retention rates down the line. Additionally, candidates who are satisfied with the recruitment experience are 38 percent more likely to accept a job offer.
Candidate experience is defined as the totality of candidates’ recruitment experience, from start to finish. Every interaction candidates have with a company affects how they feel about it and whether they’ll accept a job offer.
This could include aspects like communication, internal processes, and even technical components. What may seem like minor details, like confusing messaging or an error message, can be the deciding factor for candidates.
Candidate experience can affect the following.
How candidates view a company: Candidates who feel the company did everything it could to get them and that it’s an excellent place to work tend to accept job offers. Conversely, candidates who feel unvalued by the company tend to turn down job offers.
Retention rates: Even if a candidate accepts a job offer, they may not stay long if they’re unhappy. Seventy-five percent of people who are hired don’t stay with their new employers longer than 18 months.
Employee referral: A happy candidate is more likely to refer people to the company and also less likely to leave for another firm.
Company growth: A company’s goal isn’t just to fill positions, but to increase and retain employees and grow. Satisfied employees and candidates go a long way in achieving this.
Employer brand: A candidate’s impression of a company can leave a negative impression. If a candidate doesn’t take an interview seriously or feels that the company is disorganized, they’re more likely to think negatively about it and not even look into other options.
Cost per hire: Candidate experience can significantly affect the cost per hire. If the candidate experience is appreciable, more candidates are likely to accept the job offers. If not, it can lead to increased costs per hire.
Candidate experience software is a growing field that helps recruiters elevate candidate experience and engagement. It does so by providing tools to help candidates feel comfortable with the recruitment process.
It’s also called candidate relationship management software, but shouldn’t be confused with CRM software. Candidate experience software is sometimes provided along with recruitment marketing platforms and is typically integrated with applicant tracking system (ATS) and job board software.
Candidate experience software makes it easy for recruiters to track and analyze every aspect of the recruitment process. It provides a detailed breakdown of each stage, letting them know how candidates are feeling as they progress through the process.
It can help recruiters elevate candidate experience and engagement by providing real-time insights about candidates’ experience, their engagement levels, and whether they’re likely to accept a job offer.
Candidate experience software helps recruiters get a clearer picture of what’s going on with each candidate throughout the recruitment process. By providing real-time insights, it makes it easier for them to reach out to candidates if there are any issues. It can help make the recruitment process more personal by enabling recruiters to engage with candidates more effectively.
Candidate experience software helps recruiters get a clear overview of what’s going on with each candidate. It lets them easily track and analyze their engagement from start to finish.
Candidate experience software comes with features that help recruiters know how to improve candidate experience. It provides a detailed overview of each stage in the recruitment process, including which parts are working well and which aren’t. This enables recruiters to make necessary improvements and elevate candidate experience and engagement.
The better the candidate experience, the higher the chance a candidate will accept a job offer. There are a number of features that can be found in candidate experience software that help recruiters improve conversion rates.
Candidate experience software provides a simple and convenient way for recruiters to track and monitor candidates. It lets them measure engagement, identify issues, and implement solutions. The more information recruiters have about candidates, the better they can ensure a high conversion rate. They’ll also know which areas to focus on when it comes to candidate experience.
Candidate experience tools provide a wealth of features that can help recruiters dominate the candidate experience. These include:
Real-time insights enable recruiters to know what’s going on with each candidate at all times. It provides them with information about their candidacy, their level of engagement, and whether they’re likely to accept a job offer. This allows recruiters to track candidates easily and effectively.
Candidate experience tools measure the level of engagement each candidate has with the company. It shows recruiters the level of interest candidates have in working for the company. It can also show whether candidates are likely to accept job offers.
Chatbots are increasingly common in the recruitment industry. They can help recruiters get back to candidates quickly and easily. Candidates often prefer chatting to emailing because it’s more convenient.
The more information recruiters have about candidates, the better they can engage with them. Candidate experience tools provide recruiters with comprehensive information about each candidate so they can understand their needs and interests right away. This helps ensure effective communication throughout the recruitment process.
AI is increasingly common in the recruitment industry. Whether it’s chatbots or human resources (HR) assistants, companies are increasingly using these tools to increase efficiency and the quality of candidate experience.
Companies can use candidate relationship management software to engage with each candidate based on their preferences, goals, and needs. This helps to increase conversion rates and ensure participants are comfortable throughout the recruitment process.
A candidate relationship management system can track candidates’ progress throughout the recruitment process. They provide recruiters with information about when they were contacted, how much interest they had in the job, and whether they took an interest in it. Companies can use this data to see which parts of the recruitment process are working well and how they can improve their effectiveness.
A mobile-friendly user interface (UI) can help recruiters track and manage candidates on the go. As of 2018, the majority of candidates use smartphones and tablets to search for jobs. Having a mobile-friendly UI can enable recruiters to keep in touch with candidates, regardless of where they are.
Employer branding is increasingly common among companies that want to maximize their chances of gaining quality candidates. These features help attract quality candidates and increase employee engagement.
Pipeline management is a powerful feature that allows recruiters to know exactly how many candidates they have in the pipeline. It also lets them understand how many of these candidates are likely to accept a job offer. This enables companies to track recruitment activity effectively and maximize their chances of filling jobs quickly and easily.
There are a number of things recruiters need to consider when buying candidate experience software. These include:
The price at which you buy candidate experience software will vary depending on the features and functionality included in each package. Companies should think about their needs and choose a package that’s right for their needs. Companies can save money by going with a bundle package because it includes a host of essential features. Companies should also make sure they’ve considered all their options before choosing a package to ensure they get the best possible deal.
Recruiters should consider how easy any candidate experience software package is to use. The more complicated the package, the more difficult it will be to use. It’s also a good idea to look for a package that comes with a self-help guide so there are no problems in terms of understanding how to use it.
Recruiters should look for companies that have dedicated customer support teams because there’s going to be a lot going on behind the scenes when you’re using candidate experience software.
Vendors tend to offer different levels of support. Recruiters should look for vendors that will provide live chat and unlimited access to their customer success teams. This ensures there are no communication issues and recruiters can get the help they need when they need it.
Whether you’re running a small recruitment business or hiring for dozens of jobs at once, you don’t want to buy something that can’t scale with your needs. Companies should look for software that is easy to scale, meaning they can manage their recruitment needs without experiencing issues while scaling up or down.
Recruiters should think about the kind of applications they’re using throughout the recruitment process. If they’re using another application, they need to know if their chosen candidate experience software has any integration capabilities. This will help them manage their recruitment needs more effectively and seamlessly.
The best way to find out about the quality of any software package is to read it properly. Customer reviews can provide recruiters with an inside look at what it’s like working with various vendors so they know which companies are good value for money and worth checking out further.
Choosing your company's Candidate Experience and Communication software is a complex process. To help HR departments compare and benchmark all Candidate Experience and Communication software, we have selected a list of 17 companies providing SaaS tools for HR.
We made a list of all Candidate Experience and Communication software and the best Candidate Experience and Communication tools in 2021.
Candidate Experience and Communication software is often combined with other HR functionalities. If your company is in need of complementary HR features, make sure to take a look at those frequent combinations:
Candidate relationship management systems are software solutions that help recruiters manage the relationships they have with various candidates. Recruiters can use them to communicate effectively with each candidate throughout the recruitment process. They let recruiters know how many candidates are interested in a particular job or how much interest they have in it.
The purpose of candidate relationship management is to provide recruiters with an efficient way to manage the relationships they have with different candidates. They automate many of the daily tasks that are vital to recruitment. Recruiters can use them to communicate effectively with each candidate throughout the recruitment process. They let recruiters know how many candidates are interested in a particular job or how much interest they have in it.
The candidate’s experience is a term used to describe the process a candidate goes through when they’re applying for a job. It includes the initial application, the recruitment process, and any onboarding periods involved. This process is designed to make sure candidates feel welcome and comfortable during their entire time with a company.
Candidate experience does matter. It’s one of the most important pieces of recruitment software. It makes sure companies recruit the right kind of people and offer the highly qualified highly-skilled candidates companies need to fill high-demand roles quickly and efficiently.
Candidate experience software integrates with your chosen recruitment software in order to help you efficiently manage all your recruitment needs. It automates many of the daily tasks that are vital to recruitment so companies can manage their recruitment needs more effectively and seamlessly.